How to Avoid a Water Shutoff

You should immediately contact Customer Service at 1-800-732-9678 and setup a Flexible Payment Plan.

A technician will leave a tag at your property when water service has been shut off. Customers should immediately contact Customer Service at 1-800-732-9678. Our representatives will confirm the amount needed to restore service and set up a flexible payment plan, if needed. Service will be restored the same day payment is received, as long as someone age 18 or older is present at the property at the time service is restored.

You should contact Customer Service at 1-800-732-9678 during regular business hours (Monday – Friday, 8:00 a.m. – 5:30 p.m.). A turn-on fee will be charged to your account for water service restoration. You will also be required to set up a Flexible Payment Plan or pay your past due balance. Customers whose service was shut off for non-payment can get reconnected by enrolling in the Flexible Payment Plan and paying 50% of the total past due amount, and the reconnection charge, up to a maximum of $1,000. To avoid another possible shutoff in the future, you must pay your plan's monthly installment payment in addition to your current balance, inclusive of the reconnection charge.

You can make a one-time payment online or by phone or use Aquarion's customer portal. You also have the option to use one of our walk-in payment locations. Please remember, Aquarion will never call you to request a payment over the phone.