BRIDGEPORT, Conn., June 30, 2026 — The Aquarion Water Authority (AWA) today announced the completion of its transition to local, not-for-profit ownership, establishing a new governance structure for the water system serving communities across Connecticut.
For customers, however, the most important thing to know is that little will change. Water service will continue uninterrupted. The same employees will continue operating and maintaining the system, responding to emergencies, and serving customers throughout the service area. Customers do not need to take any action due to the transition and will continue using the same customer service channels, payment methods, and account-management tools.
"Customers should continue to expect the same reliable service they receive today," said Lucy Teixeira, President of Aquarion Water Authority. "The people who operate this system every day remain focused on delivering safe, high-quality water, maintaining critical infrastructure, and providing responsive service to the communities we serve. Our commitment to customers remains unchanged."
The completion of the transaction marks the beginning of a new chapter for the organization. While day-to-day operations will remain focused on delivering reliable service, the new not-for-profit, public structure is designed to support local accountability, long-term stewardship, and continued investment in the water system.
Under the new governance structure, municipalities served by the system will be represented through a Representative Policy Board, providing communities with a direct voice in setting water rates and long-term planning. The model is designed to strengthen local accountability while preserving the operational expertise and continuity customers depend on every day.
"This milestone is ultimately about the future," Teixeira said. "Water infrastructure is one of the most important public assets any community relies on. The Authority structure is designed to support responsible stewardship of that infrastructure for generations to come while maintaining the high standards of service our customers expect and deserve."
Additional information regarding the transition and governance structure will be available through Aquarion's website and customer communications.