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Severe cold weather is expected to continue throughout the state

Bridgeport, CONN. – February 4, 2026 – With winter’s severe weather and cold temperatures blanketing the region, Aquarion Water Company is encouraging customers to take steps to avoid the damage, cost, and inconvenience that comes with a burst water pipe or a damaged water meter.  

Property owners are responsible for protecting their water pipes and water meter, whether interior or exterior, from cold temperatures. Aquarion suggests customers follow a few simple tips to keep the water safely flowing all winter long:

• Check water pipes near uninsulated or drafty walls, doors, floors, and windows, including in your basement, garage, or attic. Add insulation wherever you can.
• Keep all doors and windows tightly closed.
• Fill cracks in walls and openings around doors and windows. Insulating or wrapping pipes can also help.  
• Locate the main water shut-off valve to your home and show all household members how to turn it off in the event of a burst pipe.
• Open cabinet doors to allow warm air to circulate around pipes along outside walls.
• During severe cold, keep faucets running at a slow trickle.
• If your water meter is located in an outdoor pit, make sure the pit cover fits properly and has no cracks that could allow cold air to enter. Keep the pit accessible in case of an emergency by clearing away all snow and debris so an Aquarion technician can access it if needed.
• Never use a torch or open flame to thaw a pipe.

“A burst pipe or damaged water meter can be a costly inconvenience,” said Nicole Barr-Williams, Aquarion's Service Supervisor. “We encourage customers to avoid the clean-up and repairs that come with a burst water pipe or frozen water meter by taking steps before the problem occurs.”

Customers who see or suspect damage to water pipes should call a licensed plumber for assistance. In the event of a frozen or damaged water meter, customers should call Aquarion’s Customer Care Center at 1-800-732-9678. For additional information, customers can visit www.aquarionwater.com/frozenpipes. 

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